• Senior Staff, Desktop Support

    Job Locations US-CO-Centennial
    Posted Date 1 month ago(10/15/2018 10:41 AM)
    Requisition ID
    Professional Area
  • Who We Are

    More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

    About the Role


    We are looking for a highly skilled, reliable desktop technician who can work well under pressure and meet deadlines.  You will need to be able to multitask, and concentrate on different projects at the same time. If you are able to learn and adapt to changing technologies, and implement newly learned skills quickly, this could be the challenge for you!


    You will be challenged with constantly working faster and smarter while effectively communicating with clients and management.   Your knowledge in Virtual Desktop; Appsense; Remedy; Windows7; Windows 10; Mac OS X; networking; Active Directory as well as a having keen knowledge of tablets, smart phones, mobile technology, Apple//Dell Hardware will serve you well in this role.



    Be working in an existing IT Desktop Services department and responding to calls, emails, Remedy tickets, and in-person requests for assistance with IT problems/malfunctions. You will be expected to log and analyze each call using Remedy and determine either how to solve the problem or escalate the problem to the appropriate level. You will also be expected to generate regular status reports regarding their help desk activities. This role will also involve participating in IT projects, handling time sensitive issues, and prioritizing based on urgency.



    • Provides technical service support to over 200 users including: installation, maintenance, and software training support.
    • Be part of a team that redesigns work flow to better utilize resources. Develop and maintain effective business and personal relationships with all clients and management especially between client IT representatives, and technical services.
    • Provides technical expertise for all network users in the areas of training, problem resolution, hardware and software upgrades. Ensures that company computers, networks resources, and applications are functioning properly and are available for the intended uses.
    • Daily duties may include: providing printer, software and peripherals operation support; servicing workstations; providing assistance to users with standard office automation tools and local applications; providing assistance in technology roll-outs; compiling weekly status reports.
    • Complete and follow up on ticket queues.
    • Candidate needs excellent interpersonal skills.



    • Minimum of 4 years of experience in the following areas:
    • Windows 7, Windows 10, Dell and Mac OS X operating systems
    • Providing network and server problem diagnostics
    • Supporting an automation effort in a help desk and troubleshooting capacity with all Windows Desktop Operating Systems
    • Office automation products to include MS Office/Outlook 365/2016
    • Troubleshooting desktop/laptop configurations, TCP/IP, network connectivity, and Windows and OS based applications
    • Defining and resolving computer/printer malfunctions via telephone and email
    • Remote access solutions (Citrix, VPN, or similar technologies)
    • Enterprise desktop management and group policies preferred
    • AntiVirus application
    • Active Directory
    • Desktop Imaging



    • Microsoft Certified IT Professional (MCITP) and A+ Certification preferred
    • Dell and Apple systems a plus
    • Knowledge of Softricity


    We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

    E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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