• Atlassian Suite Administrator

    Job Locations US-IL-Chicago
    Posted Date 1 month ago(2/8/2019 4:28 PM)
    Requisition ID
    Professional Area
  • Who We Are

    More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

    About the Role



    We are looking for an experienced Atlassian suite Administrator to help manage configuration, implement customizations, reporting, manage plug-ins, and help with all JIRA and Confluence related questions and tasks. You have domain expertise with Atlassian products and solutions, and your ability to identify business process re-engineering opportunities defines you as a skilled analyst. You have the ability to gather and translate business requirements into well-architected solutions that best leverage the Atlassian tools. You will be E*TRADE’s Subject Matter Expert (SME) for JIRA and Confluence, with a focus on supporting SDLC, ITIL and Agile Frameworks.




    • Provide configuration and administrative support of self-hosted (server) JIRA and Confluence instances.
    • Design and implement complex custom JIRA configurations including project workflows, field configurations, screen schemes, permission schemes and notification schemes
    • Implement application security. Set access permissions for JIRA projects and Confluence spaces.
    • Recommend, install, configure, test, and manage plug-ins to meet organizational and project requirements.
    • Create complex custom filters using JIRA query (JQL) for setting up dashboards and generating reports.
    • Provide overall thought leadership and best practice solutions in order to elevate the implementation and organizational adoption of the tools.
    • Provide ideas for using JIRA and Confluence more efficiently to meet business needs.
    • Collaborate and build partnerships with key stakeholders (both business and technical) to gather requirements for new JIRA and Confluence projects and enhancements.
    • Research and implement Atlassian best practices. Actively develop and improve skill set by keeping aware of industry trends, tools, and techniques.
    • Work closely with server support teams for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
    • Coordinate and respond to support requests. 




    • Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA Administration.



    • Hands-on expertise with configuring and supporting 3rd party add-ons (Portfolio for JIRA, Tempo, Xray, etc.)
    • Ability to work independently with minimal guidance in a rapidly changing environment
    • Good work ethic and the ability to work with diverse teams across different time zones
    • Responsive to internal and external requests
    • Excellent analytical skills with ability to troubleshoot problems and find root causes.
    • Team player with strong desire to assist and share knowledge.
    • Excellent written and verbal communication skills.
    • Excellent problem solving skills, process implementation skills and demonstration of critical thinking

    Nice to have

    • ScriptRunner/Groovy scripting experience
    • DevOps experience
    • Atlasssian Certified ACP-100



    We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

    E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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