E*TRADE

  • Remedy Developer

    Job Locations US-VA-Arlington | US-GA-Alpharetta
    Posted Date 6 days ago(1/14/2019 3:23 PM)
    Requisition ID
    2018-11397
    Professional Area
    Technology
  • Who We Are

    More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

    About the Role

    As a core member of Corporate Technology team, you will be responsible for implementing and supporting various corporate applications at E*TRADE Financial. Candidates should have a strong technology background with hands on experience in the development & implementation in the ITSM applications using BMC Remedy. You will play an integral role in key initiatives; work with cross-functional teams in a challenging environment. Good oral /written communication skills are must.

     

    RESPONSIBLITIES

    • Design and configure ITSM/ITAM modules within BMC Remedy 9..
    • Plan and design integrations with BMC Remedy with 3rd party systems like Control-M, SharePoint etc.
    • Configure the integrations for Remedy related to other BMC modules (BCM, CMDB, and Discovery).
    • Responsible for day to day technical support of production issues, troubleshooting/debugging and resolving of issues related to ITSM/ITAM
    • Perform Remedy administration activities (Permission/Role assignments, Support group membership etc.)
    • Data uploads using UDM
    • Customize Remedy forms, Developing workflows, escalations, filters
    • Develop Attrium Integrator/Pentaho jobs
    • Coordinate with other technical teams for the migration and patching activities
    • Develop/customize reports under Smart Reporting
    • Configure and customize email templates
    • Collaborate with business users in understanding and developing the enhancement requests

    Qualifications

    REQUIRED

    • 5+ years of experience with Administration in BMC Remedy (Version 8 and above)
    • 5+ years of experience with ITAM & ITSM modules (Incident Management, Asset Management, Change Management, Service Management etc..) in BMC Remedy
    • 4+ years of experience in the following areas:
      • Customizing Remedy 9 forms, email templates etc.
      • Data loads in BMC Remedy
      • Developer studio and developing Escalations, Filters, Workflows
      • Developing Pentaho jobs
      • Migration
      • Smart Reporting Administration and experience with developing/customizing reports.

    DESIRED EXPERIENCE

    • Remedy 9 version is preferred
    • Working knowledge about the integrations between various modules within Remedy suite.
    • Ability to manage multiple projects, prioritize tasks, and work against multiple deadlines and objectives
    • Very good problem solving skills.
    • Good time & task management abilities.
    • Ability to write MSSQL queries
    • Ability to perform and deliver within tight deadlines

     

    We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.


    E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

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