UX Designer

Job Locations US-MA-Boston
Posted Date 1 week ago(8/5/2020 9:28 AM)
Requisition ID
Professional Area
Corporate Services

Who We Are

We started with the simple belief that we could not sit idly by as 40 million of us were in the grip of one of the biggest financial stressors of our age, Student debt. In response, we formed a company made up of some of the industry’s most experienced professionals to help people break the stranglehold that the financial costs of education have on people every day. Gradifi was founded in January 2014 and joined the E*TRADE family of businesses in December 2019. Gradifi is leading the way in providing innovative financial benefits that empower employers to help their people work toward brighter financial futures with contributions to their student loans, options to refinance their loans and help to create nest eggs for their children’s educational futures.


More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

About the Role



This role is responsible for assisting the product/engineering team in carrying out Gradifi by E*TRADE's product vision for financial wellness.


Foundational UX research and design skills are a requirement, and the ability to think creatively and be proactive are highly encouraged. You are eager to learn, and dive deep into problems by utilizing UX research methods to uncover user pain points, craft user flows, and iterate on product designs. You are hands-on and value going through the UX design process. Being flexible, open to feedback, and a team player are all highly valued.


You will be a design leader to our agile development team, working closely with developers to oversee designs are being implemented properly. You will also partner with the product management team to understand business needs, balance user needs with stakeholder requests, and carry out refinements and improvements to the current Gradifi HR Admin Platform. You will report to the Senior Director of Product and collaborate with the UX team help carry out the overall UX strategy for financial wellness.



  • A seasoned UX generalist who can work from the concepting phase through to full UX sign-off
  • This role will own design for the HR Admin portal and provide design guidance as needed for the internal operations tool
  • UX Research
    • Experience organizing and facilitating user research, adept at interacting with end users to gather quantitative and qualitative data, and developing the output into actionable design direction
    • Assist UX design team in helping determine and carry out UX research methodologies to help craft design decisions
  • UX Design
    • Has experience applying research findings to user flows and iterating on low-high fidelity wireframes until pixel-perfect visual design is complete
    • Has a foundational understanding of the UX design process including staying up to date on user-centered design and usability best practices
    • Helps maintain static web assets and front-end style guide
    • Ensures ADA AA-level compliance in all product design
    • Effectively manages time to provide design deliverables within the scope of a project to meet expectations and deadlines
    • Takes a holistic view of projects by thinking like an engineer, user, or product manager
  • Able to communicate effectively in a cross-functional product development team and present ideas, designs, and research findings effectively for internal and external stakeholders
  • Collaborates effectively with product and business to incorporate feedback
  • Proactive learner, comfortable reaching out to co-workers when collaboration is necessary



  • 5 years of experience in UX design
  • Online portfolio showcasing UX design experience in industry


  • Familiarity with UX design software such as Figma, Sketch, Adobe Xd, etc. and adaptive to working in agile principals and processes (familiarity with Jira and Confluence a plus)
  • Comfortable and able to adapt to an environment that is undergoing corporate acquisitions
  • Works in collaboration with engineering from problem solving project scope to overseeing implementation of designs
  • Experience in finance, fintech, or education industries preferred
  • Strong visual design skills a big plus
  • Coding experience a big plus
  • Security and compliance are a top priority at Gradifi and strict adherence to the policies and procedures of the Information Security Management System is mandatory


We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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