E*TRADE Financial, LLC

Senior Manager, Control and Fraud Operations

Job Locations US-UT-Sandy
Posted Date 1 month ago(9/15/2020 9:26 AM)
Requisition ID
Professional Area

Who We Are

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

About the Role

POSITION DESCRIPTION: E*TRADE Financial Corporation has multiple openings (all levels/types) for Senior Manager, Control and Fraud Operations positions in Sandy, UT and various, unanticipated sites throughout the U.S.


Job Duties: Responsible for driving the implementation of the fraud prevention strategy for the firm in close collaboration with Ops Senior Management; coordinate effort across a broad spectrum of stakeholders (Ops Risk, AML, Model Risk Management, Internal Audit Compliance, Investigations) and supporting teams (Technology, Project Team, vendors and service providers); oversight and management of the Sandy Utah and Manila for Fraud Operations; senior point of contact for fraud related escalations; manage and develop Fraud managers, senior analysts and analysts to ensure continuous development of the team; produce reports and metrics for Fraud Vice Presidents regarding fraud losses and trends required for firm’s Risk and Governance channels; assist Fraud Vice Presidents with reporting for C-level Management; work to remediate issues for customers who have been victimized by Identity Theft; ensure productivity, quality and service level agreements are met; identify and communicate new fraud scenarios and/or process gaps; help with testing design for new parameters within the detection systems; identify process improvement opportunities and deliver efficiencies; improve detection rules to reduce false positive ratio; lead the creation and maintenance of internal procedures for review, research and investigation of cases; and maintain understanding of available technologies and techniques to mitigate existing and emerging fraud trends.


Requirements: Employer will accept Bachelor’s degree in Business, Accounting, or related field, followed by five years of progressive, post-baccalaureate work experience in job offered or five years of progressive, post-baccalaureate work experience in a related occupation. This position also requires one year of experience with each of the following:


  1. Knowledge of Brokerage and Banking Regulations and Processes – Trading, NACHA, Reg E, Reg D, Reg CC, Hold Harmless Process, CIP (KYC), AML, OFAC, and Senior Investors;
  2. Experience leading medium to large scale projects at a senior level across organizations;
  3. Extensive management and utilization of industry fraud authentication and detection tools;
  4. Experience with different fraud activities, cybercrimes and trends including emerging threats – Credential Stuffing, Malware, Remote Access Tool (RAT), ID Theft, Account Takeover, First Party Fraud, Money Mule, Debit Card Fraud, Business Email Compromise (BEC), Document Fraud, and Check Fraud;
  5. Experience with Brokerage and Banking Services – Trades, ACH, TCH, Wires, Checks, Debit Cards, BillPay, P2P, etc.;
  6. Data analytics and metrics reporting using analytics tools – Salesforce, Excel;
  7. Experience with fraud and business rules, with different techniques and data points;
  8. Knowledge Management experience – procedures creation, training materials and execution of training;
  9. Experience managing a department, processes, and different levels of subordinates from Team Leads down to analysts; and
  10. Experience working with offshore teams.


Must be available to work on projects at various, unanticipated sites throughout the United States.



We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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