E*TRADE Financial, LLC

Managed Account Representative

Job Locations US-UT-Sandy
Posted Date 1 month ago(10/20/2020 2:05 PM)
Requisition ID
2020-15526
Professional Area
Customer Service

Who We Are

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

About the Role

SUMMARY


The Managed Account Team Representative will report to the MAT Manager and will focus on relationship management and retention of clients enrolled in E*TRADE Blend Portfolios or Core Portfolios offerings.  Operating as an extension of the Investment Strategy team and partnering with branch Financial Consultants, the Managed Account Team Representative will offer clients a personal connection to E*TRADE Personalized Investments products and will help these clients achieve their investment goals. 
 
RESPONSIBILITIES

  • Retain and service assigned Blend Portfolios clients while ensuring that all clients receive an outstanding client experience.
  • Conduct regular reviews of Blend Portfolios accounts and effectively address service requests.
  • Conduct relationship and sales discussions via inbound and outbound phone calls.
  • Cultivate current client relationships and identify opportunities to expand these relationships by responding to client needs with creativity and innovation and referring clients to FCs for additional solutions.
    Analyze and evaluate client financial information to refine investment objectives and identify investment product solutions.
  • Support Core Portfolios clients as they call in for help on their accounts.
  • Maintain and update reports accurately.

Qualifications

Basic

  • Minimum of 3 years of financial services industry experience
  • Must have Series 7, 63, and 66 (or 65)

Preferred

  • Understanding of current regulatory requirements
  • Bachelor’s degree or equivalent education/experience
  • Extensive knowledge the securities industry and a wide variety of brokerage/banking products and services, especially professionally managed solutions
  • Track record of developing, retaining, and expanding client relationships through excellent listening, written, and verbal communication skills
  • Effective problem solving skills and experience presenting complex information and solutions to clients and prospects in a way that enables them to make informed investment decisions
  • Comfortable setting priorities and initiating action while working collaboratively within a team environment

 

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.


E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

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