E*TRADE Financial Holdings, LLC

Windows Systems Administrator

Job Locations US-GA-Alpharetta
Posted Date 1 month ago(2/26/2021 10:19 AM)
Requisition ID
Professional Area

Who We Are

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

About the Role

The Enterprise Operations team at E*TRADE has an exciting opportunity for an experienced Systems Administrator. A challenging and rewarding IT operations position with a focus on supporting Microsoft Windows platform applications, VMware, Citrix, and related technologies. The scope of work will encompass systems administration, troubleshooting, reporting, working with a variety of IT disciplines, as well as serving as an escalation point for other support groups and end users.



  • Technologies include, but not limited to Windows Server Platforms, VMware ESXi, VMware View, Citrix, and related technologies.
  • Responsible for delivering end-to-end support in accordance with IT service level agreements.
  • Responsible for administering corporate ticketing system.
  • Maintaining work queues in accordance with defined SLAs
  • Proactive monitoring and troubleshooting of Windows Server Platform
  • Management of Windows Domain and Active Directory authentication and replication
  • Reporting and analytic skills important. Ability to provide relevant status data in visual or dashboard format and identify trends, project capacity and protectively report platform health
  • Maintaining Microsoft windows patch management and adhering to system security standards
  • Monitoring and optimizing the performance of the servers
  • Backup and recovery of OS and application information
  • Enforce Windows Server Administration standards, policies and guidelines. Develop and implement policies as needed.
  • Will coordinate break/fix issues with vendor.
  • Some off hours shift work will be required





  • 3+ years
  • Strong experience with Microsoft System Center Operations Manager (SCOM) for monitoring of Windows Server
  • infrastructure and VEEAM for VMWARE MP for monitoring of VMWare infrastructure.
  • Experience in VMware vSphere to include the following: ESXi, vMotion, DRS and HA
  • Hands on experience with Dell and HP hardware
  • Strong troubleshooting skills (Hardware & Software)
  • Ability to use command line and scripting tools such as PowerShell or PowerCLI
  • Microsoft Active Directory, Exchange, SQL, Group Policy, DNS, DHCP, App-V
  • Experience providing second level support for users in Citrix XenApp 6.x, 7.x environment
  • Experience providing second level support for users in VMware Horizon View 5.x, 6.x environment
  • Excellent communication skills both written and verbal.
  • Maintain regular communication with management to update them on critical fault resolution progress.
  • Maintain continuously updated documentation of key applications in order to facilitate the support and improvement of the platform




  • Experience with Netbackup
  • Experience with ControlUp and Liquidware Labs
  • Some experience troubleshooting storage technologies—EMC VMAX/VNX,Nimble, VSAN
  • Experience with updating and maintaining XenApp master images and implementing policy changes
  • Experience with App Volumes, Wyse DM, Teradici, AppSense DesktopNow suite, updating images, troubleshooting issues
  • Experience with BigFix for software deployments and patch management
  • Experience with SCCM or MDT for Microsoft Windows OS deployments




  • BA or BS degree – Computer Science preferred
  • Microsoft Certified Engineer (MCSE) a Plus
  • VMware and Citrix certified professionals a plus



E*TRADE, a member of the Morgan Stanley family of companies offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Flexible Spending Account or Health Savings Account, Life Insurance, Disability and other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays, 401(k) and financial wellness plans in addition to other special perks reserved for our employees. Please visit Employment benefits at E*TRADE Financial — explore jobs (etradecareers.com) learn more about our benefit offerings.

EEO Statement

E*TRADE Financial Holdings, LLC is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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