E*TRADE Financial Holdings, LLC

Manager, Control and Fraud Operations

Job Locations US-UT-Sandy
Posted Date 1 month ago(3/2/2021 11:33 AM)
Requisition ID
Professional Area

Who We Are

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

About the Role



The Fraud Strategy Manager is responsible for the creation and management of fraud strategies to mitigate for fraud risks – account take over, identity theft and first party fraud, both on the online and offline channels. Identify process and product improvement opportunities, identify trends and emerging threats and their impact to fraud losses and lead the development of fraud controls while balancing customer experience.




  • Manage a team of fraud analysts and lead them towards achieving team/department goals
  • Monitor and report on control performance and fraud events to Fraud Management and provide solutions to any opportunities identified
  • Evaluate existing models and vendor tools performance and provide recommendations to enhance detection and explore new solutions as applicable
  • Conduct ongoing root cause analysis of fraud events and propose potential solutions
  • Lead creation and enhancement of controls using different analytical techniques
  • Collaborate with Customer Service, Product, Technology and other internal stakeholders to discuss, devise and implement fraud strategies
  • Work closely with Model Risk Management (MRM) on the evaluation of fraud controls to ensure compliance with MRM standards and requirements
  • Work closely with Risk and Compliance partners to ensure that different risks are mitigated and ensure compliance as well to different policies and regulatory requirements
  • Ensure that internal processes and procedures are up to date and followed



  • 2+ years experience building/managing fraud strategy in a Financial Services industry
  • 2+ years experience in coaching and development of fraud/data analysts
  • Analytical, quantitative mindset with a keen attention to detail
  • Excellent communication (oral and written) and organizational skills
  • Strong knowledge of fraud – fraud trends, emerging threats and industry trends
  • Proficient with Microsoft Office tools – Powerpoint and Excel (advanced)
  • Must be dynamic and a self-starter, able to work independently or as part of a team
  • Ability to work in a high-pressure environment



  • Experience/familiarity with advanced data analytics and visualization tools (Tableau, SQL, BI)
  • Experience working with Data Science teams or familiarity with Data Science




  • Bachelor’s Degree or equivalent work experience in an area relevant to this position



E*TRADE, a member of the Morgan Stanley family of companies offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Flexible Spending Account or Health Savings Account, Life Insurance, Disability and other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays, 401(k) and financial wellness plans in addition to other special perks reserved for our employees. Please visit Employment benefits at E*TRADE Financial — explore jobs (etradecareers.com) learn more about our benefit offerings.

EEO Statement

E*TRADE Financial Holdings, LLC is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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